Billing Terms and Conditions

Welcome to Customized Jewel. We are pleased to have you as a customer. This Billing Terms and Conditions policy outlines the terms governing billing and payment for products and services offered through our website. By making a purchase with us, you agree to these terms.

Payment Methods

We accept payment methods made available through our checkout, which may include:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and other supported cards.
• Online Payment Platforms: PayPal, Apple Pay, and other supported payment services where available.
• Other payment methods displayed and available at checkout.

Available payment methods may vary depending on your location, device, and checkout options.

Currency

Prices and payments are processed in USD unless another currency is clearly displayed and supported at checkout.

If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your payment provider and are not controlled by Customized Jewel.

Payment Authorization

By placing an order with Customized Jewel, you authorize us and our payment service providers to charge the payment method selected during checkout for the total amount of your order.

Your order may not be processed until payment has been successfully authorized or confirmed.

Billing Information

You are responsible for providing complete and accurate billing and payment information when placing an order.

Incorrect or incomplete billing information may result in payment failure, processing delays, or order cancellation.

Prices and Taxes

Product prices are displayed on our website and may change from time to time. The price applicable to your purchase will be displayed during checkout before you submit your order.

Applicable taxes, if any, will be calculated and displayed during checkout according to the order and applicable requirements.

Shipping Charges

A flat standard shipping fee of $8.95 USD per order applies to orders shipped within the United States and worldwide.

The shipping charge will be displayed at checkout before you complete your purchase.

Orders are generally processed within 24 to 48 hours after payment confirmation. Estimated standard shipping transit time is 7 to 10 business days after processing. Including processing time, the total estimated delivery timeframe is approximately 8 to 12 business days.

For additional information, please review our Shipping Policy.

Customized and Personalized Orders

Certain products may offer customization or personalization options. You are responsible for reviewing the customization information you provide, including names, initials, text, spelling, selections, sizes, colors, or other available options, before submitting your order.

Once a customized or personalized order has entered processing, changes to the submitted customization details may not be possible. If you notice an error after placing an order, please contact us as soon as possible at info@customizedjewel.com.

Promotions and Pricing Adjustments

Any promotional pricing, promotional codes, or other pricing adjustments are subject to the terms displayed with the applicable promotion. Unless otherwise stated, promotional codes cannot be combined.

Failed or Declined Payments

If your payment is declined or cannot be processed, your order may not be completed. You may need to verify your payment information or use another available payment method.

Your bank or payment provider may decline a transaction for reasons outside our control. Please contact your payment provider if you need additional information about a declined payment.

Order Review and Cancellation

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving payment issues, suspected fraud, incorrect pricing, inventory problems, or inaccurate order information.

If an order is cancelled after payment has been successfully collected, any applicable refund will be issued to the original payment method.

Returns and Refunds

Eligible products may be returned within 30 days after receiving your order, subject to the requirements of our Return & Refund Policy.

Customers are responsible for return shipping costs. We do not charge a restocking fee.

If a return is approved, the refund will be automatically issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges, return shipping costs, customs duties, import taxes, and similar charges may be non-refundable unless otherwise stated in our policies or required by applicable law.

Please review our Return & Refund Policy for complete eligibility requirements and refund procedures.

Chargebacks and Payment Disputes

If you believe there is an issue with a charge or order, please contact us at info@customizedjewel.com so we can review your concern.

Nothing in these terms limits any rights you may have through your bank, card issuer, payment provider, or applicable law.

Payment Security

Our online store is hosted on Shopline. Payments are processed through supported third-party payment providers. Payment information is handled according to the security practices and terms of the applicable payment provider.

Changes to Billing Terms

Customized Jewel may update these Billing Terms and Conditions from time to time to reflect changes to our payment methods, business practices, services, or applicable requirements. Updated terms will be posted on this page.

Contact Us

If you have questions about billing, payments, charges, or an order, please contact us:

Customized Jewel
Email: info@customizedjewel.com