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Shipping Policy
Effective Date: 03-08-2025
Last Updated: 23-10-2025
Thank you for shopping with Customized Jewel refer to customizedjewel.com. As a Canada-based company shipping to customers in the the United States, we aim to provide transparent, reliable, and compliant shipping services. This policy describes how we ship, your rights and responsibilities, and how we handle cross-border considerations.
1. Shipping Methods & Rates
- We currently offer Standard Shipping for all orders.
- Shipping cost (flat rate): USD 8.95 per order.
- We do not currently offer express, expedited, or free shipping (unless during promotions).
2. Order Processing
- Orders are typically processed within 1–2 business days after payment is confirmed.
- During peak times (e.g. holidays, big sales), processing may take longer—thank you in advance for your patience.
- Once your order ships, we’ll send an email containing the tracking number and courier details.
3. Estimated Delivery Times
| Phase | Timeframe* |
|---|---|
| Transit (in carrier network) | 5–10 business days |
| Total (order → delivery) | 6–12 business days |
| Cut-Off Time for Same-Day Processing | 5:00 PM (GMT-05:00, Eastern Standard Time, Toronto) |
* These are estimates. External factors (weather, customs delays, courier issues) may occasionally cause delays.
4. Tracking Your Order
You’ll receive a tracking number via email once your order ships. Use this number at the courier’s website to monitor progress and anticipated delivery.
5. Address Accuracy & Responsibility
- You are responsible for providing a complete and accurate shipping address (street, unit/suite, postal/ZIP code, country).
- We are not liable for delays or non-deliveries caused by incorrect or insufficient addresses.
- If a package is returned to us due to your address error, you may need to cover re-shipping costs.
6. Lost, Damaged, or Missing Packages
- If your package is lost, damaged, or not delivered within expected time, please contact us within 7 days of the expected delivery date.
- Provide order number, shipping address, and any damage photos (if applicable).
- We will liaise with the courier to resolve the issue—either via replacement or refund, based on circumstances and availability.
7. Returns & Exchanges
For full procedures and eligibility criteria, please see our Returns & Exchanges Policy [link to that policy]. In many cases, return shipping responsibilities and time limits are defined there.
8. International & Customs (If Applicable)
If you ship internationally (outside Canada / U.S.), note:
- You may be responsible for import duties, taxes, or customs fees in your country.
- Delivery times may be longer due to customs processing or international transit.
- In rare cases, an order may be refused entry and returned; in such situations, you may bear return shipping or duty costs.
If you currently do not ship internationally, you could add a line stating “We currently ship only to [countries/regions].”
9. Modifications & Exceptions
- We reserve the right to modify, suspend, or discontinue shipping options, rates, or terms at any time, with or without prior notice.
- If you see a discrepancy (e.g., a promotional free-shipping period), those terms will override standard shipping terms.
10. Contact Information
Business Name: Customized Jewel
Phone: +1-339-210-5006
Website: customizedjewel.com
Email: info@customizedjewel.com
Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada
Customer Support Hours: Monday–Friday, 9 AM–6 PM (EST)
Response Time: We aim to reply to emails within 24 hours (Monday–Friday)