.png?w=1000&h=205)
Email: info@customizedjewel.com
Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada
We'll respond to your email within 24 hours of receiving it, Monday to Friday.
Effective Date: 03-08-2025
Last Updated: 08-02-2026
At Customized Jewel, we strive to provide transparent and reliable shipping for all our customers. This policy outlines our shipping procedures to ensure you know exactly when to expect your order.
We currently ship exclusively to the United States.
Standard Shipping: Flat rate of $8.95 USD per order.
The shipping price you see at checkout is the final price you pay. There are no hidden handling fees.
Our delivery timeframe is divided into two parts: Handling Time and Transit Time. All days refer to business days (Monday through Friday, excluding Canadian and U.S. public holidays).
| Phase | Timeframe |
| Order Cut-Off Time | 5:00 PM (EST - Eastern Standard Time) |
| Handling Time | 1–2 Business Days (Mon–Fri) |
| Transit Time | 5–10 Business Days (Mon–Fri) |
| Total Delivery Time | 6–12 Business Days |
Note: Orders placed after 5:00 PM EST will begin processing the following business day.
Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number. You can monitor your package’s progress directly on our [Order Tracking Page] or via the carrier's website.
As a Canada-based company shipping to the U.S., we ship all orders with clear documentation.
Address Accuracy: Please ensure your shipping address is complete and correct. We cannot be held responsible for non-delivery due to incorrect address information provided at checkout.
If your tracking information shows "Delivered" but you haven't received the package, or if your item arrives damaged, please contact us within 7 days.
Email: info@customizedjewel.com
Phone: +1-339-210-5006
We will work with the carrier to investigate and provide a replacement or refund as necessary.
Any changes to our shipping rates or transit times will be updated on this page and immediately reflected in our checkout process to ensure full transparency.
Business Name: Customized Jewel
Phone: +1-339-210-5006
Email: info@customizedjewel.com
Business Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada
Support Hours: Monday–Friday, 9 AM–6 PM (EST)
loading