Shipping Policy

Shipping Policy

At Customized Jewel, we aim to provide clear and transparent information about shipping costs, processing times, and estimated delivery times. Please review the information below before placing your order.

Shipping Cost

We offer standard shipping for orders placed through Customized Jewel.

A flat shipping fee of $8.95 USD per order applies to orders shipped within the United States and worldwide.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Order Processing Time

Orders are generally processed within 24 to 48 hours after payment confirmation.

Processing occurs on business days, Monday through Friday, excluding weekends and public holidays.

Please note that orders containing customized or personalized products may require additional preparation time if stated on the applicable product page. Any product-specific processing information displayed on the product page should be reviewed before placing your order.

Estimated Delivery Time

After your order has been processed, the estimated standard shipping transit time is 7 to 10 business days.

Including processing time, the total estimated delivery timeframe is approximately 8 to 12 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery estimates are provided for reference and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, or other transportation disruptions.

Order Tracking

When tracking information becomes available, it may be sent to the email address or phone number provided with your order.

Please allow approximately 1 to 3 working days for tracking information to update after your order has been shipped.

You may track your shipment using the tracking information provided with your order. You can also visit 17TRACK and enter your tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase. If you notice an error after placing your order, contact us as soon as possible at info@customizedjewel.com.

Once an order has been processed or shipped, we may not be able to change the delivery address.

International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer and are not included in our standard $8.95 USD shipping fee.

Customs procedures may also affect the estimated delivery timeframe.

Lost or Damaged Packages

If your package arrives damaged, or if you believe your shipment has been lost during transit, please contact us at info@customizedjewel.com.

Please provide your order number, tracking information, and any relevant photos or information that may help us review the issue.

Returns and Return Shipping

We offer a 30-day return policy subject to the eligibility requirements described in our Return & Refund Policy.

Customers are responsible for the cost of shipping eligible returned products back to Customized Jewel.

If Customized Jewel provides a return shipping label for a specific return, the cost of that return shipping label may be deducted from your refund unless otherwise stated by us or required by applicable law.

A return must first be requested and accepted before the product is sent back. Products returned without first requesting a return may not be accepted.

For complete return eligibility requirements and refund procedures, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Customized Jewel
Email: info@customizedjewel.com
Customer service inquiries are generally answered within 24 hours, Monday through Friday.