Shipping Policy

Last Updated: 31-03-2026

This Shipping Policy outlines how orders are processed, shipped, and delivered by Customized Jewel.

1. Shipping Destination

We currently ship only within the United States.

2. Shipping Cost

Standard shipping is charged at a flat rate of $8.95 USD per order.

The shipping cost displayed at checkout is final. No additional handling fees are applied.

3. Order Processing Time

Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

Orders placed after 5:00 PM EST will be processed on the next business day.

4. Shipping and Delivery Time

Once processed, orders are shipped and delivered within 5 to 10 business days.

Total estimated delivery time is 6 to 12 business days from the date of order.

5. Shipping Carriers

We use reliable shipping partners such as USPS, UPS, and FedEx depending on the destination and service availability.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your shipment through the carrier’s website.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

8. Delays

Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, customs processing, or public holidays.

9. Lost or Damaged Packages

If your order arrives damaged, defective, or is not delivered as expected, please contact us within 7 days of the delivery date or expected delivery date.

We will review the issue and provide a replacement or refund where applicable.

10. Contact Information

Business Name: Customized Jewel

Phone: +1 339 210 5006

Email: info@customizedjewel.com

Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada

Support Hours: Monday to Friday, 9 AM to 6 PM EST