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Privacy Policy

Effective Date: 03-8-2025
Last Updated: 23-10-2025

Customized Jewel (“we”, “us”, “our”, “Site”) operates the website customizedjewel.com (the “Site”) and provides services including product sales and customer support (together, the “Services”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Services. It also outlines your rights and choices and how we comply with applicable privacy laws, including Canada’s PIPEDA.

By using or accessing the Site or Services, or otherwise communicating with us, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect different types of personal information depending on how you interact with us. The types include:

a) Information You Provide Directly

  • Contact Information: Your name, address, phone number, email address.
  • Order Information: Billing and shipping addresses, payment confirmation, items ordered, order history.
  • Account Information: Username, password, security questions.
  • Shopping Behavior: Items viewed, items added to cart or wishlist.
  • Customer Support Communications: Any information you provide when contacting us (for questions, support, etc.).

b) Information Collected Automatically

Using cookies, pixels, web beacons, and similar technologies, we automatically collect:

  • Device information (device type, operating system, browser)
  • Network information (IP address, connection type)
  • Browser behavior, page visit data, referrer, timestamps
  • Interaction with emails (email opens, link clicks)
  • Usage data: how you navigate the Site, what products you view, etc.

c) Information from Third Parties

We may obtain information about you from:

  • Vendors and service providers (e.g., payment processors, shipping partners, analytics providers)
  • Advertising and marketing networks (e.g. for ad targeting or measuring ad performance)
  • Social media platforms (if you use social login or share through those platforms)
  • Public sources, identity verification services

2. How We Use Your Personal Information

We use your personal information for a variety of business-purposes, including:

  • To provide our Services: process orders, payments, shipping, returns or exchanges, account creation / maintenance, product reviews, etc.
  • To communicate with you: confirmations, account or order updates, customer support.
  • For marketing, personalization & advertising: sending promotional offers, tailoring product recommendations, showing you relevant ads (with your consent or as permitted by law).
  • To improve our Site & Services: analytics, monitoring trends, usability & performance improvements.
  • To protect security & prevent fraud: verifying identity, detecting suspicious activity, safeguarding our systems.
  • For legal compliance, enforcing our Terms, responding to lawful requests, protecting rights.

3. Cookies, Tracking & Advertising

  • We use cookies, pixel tags, web beacons, and similar tools for: essential site functionality, remembering preferences, analytics, performance measurement, and tailored advertising.
  • Third-party advertising / analytics partners may also set cookies or track usage across multiple sites.
  • You can manage or disable cookies via your browser settings; note that disabling certain cookies may impact functionality.
  • We provide opt-out mechanisms for interest-based advertising / tracking via recognized industry tools (e.g., NetworkAdvertising.org or equivalent), and via device/browser settings.

4. How We Disclose Personal Information

We may share your information under these circumstances:

  • Service providers / vendors: those who help us operate our business (payment processors, shipping, hosting, analytics, etc.)
  • Business & marketing partners: for advertising, promotions, cross-promotions.
  • Affiliates / corporate group: within our organization as needed.
  • With your consent or direction: for example, social media, integrations, or when you ask us to share.
  • Business transitions: in events like merger, sale, acquisition—subject to confidentiality safeguards.
  • Legal, safety & compliance: to comply with laws, respond to governmental or legal process, protect rights or safety.

We also share aggregated or de-identified information that does not identify you individually, for analytics, reporting, research or marketing purposes.

5. International / Cross-Border Transfers

Since our business is based in Ontario, Canada, but we operate globally and serve U.S. customers, we transfer, store, and process personal information in jurisdictions outside your country (which may include the United States or other countries). When we do:

  • We implement safeguards (e.g. contractual commitments, standard contractual clauses, equivalent legal protections) to ensure your personal information is protected at a level comparable to applicable Canadian privacy laws.
  • You are informed that your data may be subject to the laws of the country to which it is transferred (including foreign law enforcement, courts, etc.).
  • If you are located in a region with stricter data transfer laws (e.g. EU / UK), we rely on recognized mechanisms (such as Standard Contractual Clauses) to comply.

6. Security & Data Retention

  • We use commercially reasonable technical and organizational safeguards (including encryption in transit, secure servers, access controls, etc.) to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
  • However, no system is completely secure; we cannot guarantee absolute security.
  • We retain personal data only as long as needed to fulfil the stated purposes, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may include:
    • Order records: retained for [X] years after final delivery or as required by Canadian law.
    • Account information: retained while your account is active + [Y] years after account closure.
    • Analytics logs: retained for limited time (e.g., [Z] months/years) before anonymization or deletion.

7. Your Rights & Choices

Depending on where you live, you may have certain rights with respect to your personal information, including:

  • Access / Know: request what personal information we have, how we use it, with whom we share it.
  • Correction: request updates or corrections to inaccurate information.
  • Deletion: ask for deletion of your information (subject to legal obligations / exceptions).
  • Portability: receive your information in a machine-readable format, in certain cases.
  • Restriction / Objection: limit or object to certain processing, such as marketing / profiling.
  • Withdrawal of Consent: where we rely on your consent, you can withdraw it.
  • Appeal: if we deny your request, you may appeal.

You can also control marketing / communication preferences (e.g. unsubscribe links). Even if you opt-out of promotional communications, we may still send non-promotional, transactional messages (orders, shipping, etc.).

We will not discriminate against you for exercising these rights. We may require identity verification before fulfilling certain requests. You may also designate an authorized agent to exercise rights on your behalf, with proper proof of authorization.

8. Canadian Privacy Rights & Compliance

Because we are based in Ontario, Canada, we comply with Canadian privacy laws, including PIPEDA. Among other things:

  • We are accountable for the personal information we collect, use, and disclose.
  • We collect and use your personal information only for identified purposes and only with your consent (express or implied).
  • We limit collection to information necessary for the purposes identified.
  • We limit use, disclosure, and retention to what is required.
  • We ensure accuracy, security, openness, and access.

For Canadian users:

  • You have the right to request access to your personal information, correct it, request deletion (subject to legal obligations).
  • If you receive marketing communications, you can withdraw consent or opt-out.
  • If you believe we have processed your information improperly, you may contact us via our contact section to file a complaint or escalate to the relevant data protection regulator (e.g. Office of the Privacy Commissioner of Canada).

9. Additional Rights for U.S. Customers / State Privacy Laws

If you are a resident of the U.S., and especially in states with consumer privacy laws (such as California), you may have additional rights, such as:

  • Request information about what personal data we have collected about you, what we do with it, and to whom it has been disclosed.
  • Request deletion of personal data.
  • Opt-out of “sale” or “sharing” of personal data (if applicable under state law).
  • Not to be discriminated for exercising these rights.

If applicable, a “Do Not Sell My Personal Information” link or mechanism will be provided.

10. Governing Law & Jurisdiction

This Privacy Policy and any disputes arising from or relating to it or the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and Canada applicable therein. You and Customized Jewel agree to submit to the exclusive jurisdiction of the courts of Ontario (in or near Mississauga, or in the judicial district that covers our principal place of business) for resolution of any dispute.

11. Contact Information

Business Name: Customized Jewel
Phone: +1-339-210-5006
Website: customizedjewel.com
Email: info@customizedjewel.com
Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada

Customer Support Hours: Monday–Friday, 9 AM–6 PM (EST)
Response Time: We aim to reply to emails within 24 hours (Monday–Friday)

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and post the revised version on our Site. Continued use of the Services after changes indicates acceptance of the updated Policy.