Cart

Your cart is currently empty.

Continue shopping
Total
$0.00 USD

Refund Policy

Effective Date: 03-08-2025
Last Updated: 23-10-2025

At Customized Jewel, we are committed to providing you with high-quality, handcrafted jewelry. If you’re not completely satisfied with your purchase, our Return & Refund Policy ensures a straightforward and transparent process. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return:

  • The item must be unused, undamaged, and in its original condition.
  • All original packaging, including accessories, tags, and inserts, must be included.
  • A valid proof of purchase (e.g., order confirmation or packing slip) is required.
  • The product was purchased directly from our official website: customizedjewel.com.
  • The return or refund request is submitted within 30 days from the date of delivery.

Return Process:

  1. Initiate Return: Contact us at info@customizedjewel.com to request a return authorization.
  2. Return Form: Our team will provide you with a return form and detailed instructions.
  3. Ship Back: Securely package the item and ship it to the address provided.

Return Shipping Costs:

  • Customer-Paid Returns: If returning due to change of mind or incorrect size, you are responsible for return shipping fees.
  • Company-Paid Returns: If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Return Policy for Customized Products:

  • Customized or personalized items are final sale and not eligible for return unless defective or damaged upon receipt.
  • A 50% deposit is required before the commencement of custom work.
  • Full payment upon receipt of custom work will denote the customer’s satisfaction.
  • Minor adjustments, such as ring sizing or texturing, will be made to accommodate the wearer at either a modest fee or no charge, depending on the extent of the work involved.

Damaged or Defective Customized Items:

If you receive a defective or damaged customized item, please contact us immediately at info@customizedjewel.com. We will arrange for a return and replacement at no additional cost to you.

Exchanges

To exchange an item, please return the original item following the above process and place a new order for the desired item. This ensures you receive the correct item promptly.

Contact Information

Business Name: Customized Jewel
Phone: +1-339-210-5006
Website: customizedjewel.com
Email: info@customizedjewel.com
Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada

Customer Support Hours: Monday–Friday, 9 AM–6 PM (EST)
Response Time: We aim to reply to emails within 24 hours (Monday–Friday)