Frequently Asked Questions

How much does shipping cost?

We have a flat rate shipping fee of $8.95 USD for all orders.

When will my order be processed?

Your order will typically be processed within 1-2 business days. Please note that during holidays or peak seasons, processing may take slightly longer.

When can I expect my delivery?

The total estimated delivery time is 6-12 business days. This includes processing and a transit time of 5-10 business days (Monday to Friday).

How can I track my package?

As soon as your order ships, we will send you an email confirmation containing your tracking information.

What is your return policy?

We have a 30-day return policy. You can request a return for any eligible item within 30 days of the date you received it.

What are the conditions for a return?

To be eligible, your item must be unused, undamaged, and in its original packaging with all original tags and accessories included. A valid proof of purchase is also required.

How do I start a return?

To initiate a return, please email our support team at info@customizedjewel.com, and they will guide you through the next steps.

Who covers the cost of return shipping?

You are responsible for the return shipping costs. However, if the return is due to an error on our part (e.g., you received a wrong or damaged item), we will cover the shipping fees.

How long does it take to receive my refund?

Once we receive and approve your return, the refund will be processed to your original payment method within 10 business days.

What payment methods can I use?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as secure online platforms like PayPal and Apple Pay.

What currency will I be charged in?

All payments on our website are processed in United States Dollars (USD). If you are using a card with a different currency, your bank’s exchange rates may apply.

How will I know if my order was successful?

After your payment is complete, we will immediately send a detailed order confirmation to your email address. We recommend reviewing it for accuracy.

How do I contact customer support?

• Business Name: Customized Jewel
• Website Name: customizedjewel
• Phone Number: +1 339-210-5006
• Email: info@customizedjewel.com
• Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada
• Customer Support: Monday through Friday, 9 AM – 6 PM (EST)
• Response Time: We'll respond to your email within 24 hours of receiving it, Monday to Friday.

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