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Terms of Service

Effective Date: 08-03-2025
Last Updated: 23-10-2025

1. Overview

This website is operated by Customized Jewel. Throughout the site, the terms “we,” “us,” and “our” refer to customizedjewel.com. We offer this website and all associated information, tools, and services (the “Service”) to you, the user, on the condition that you agree to abide by all terms, conditions, policies, and notices contained herein.

By visiting our site and/or placing an order, you engage in our Service and agree to be bound by these terms and conditions (the “Terms of Service” or “Terms”), including any additional policies or terms referenced or linked herein. These Terms apply to all users of the site—whether you are a browser, vendor, customer, merchant, or contributor of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the provisions here, you may not access the website or use any of its Services. If these Terms are deemed an offer, your acceptance is expressly limited to these Terms.

Any new features, tools, or services introduced on this site will also be subject to these Terms. We encourage you to review the latest version of the Terms of Service at any time. We reserve the right to update, modify, or replace any part of these Terms by posting updates or changes on our site. It is your responsibility to check this page periodically. Your continued use of—or access to—the site after any changes constitutes acceptance of those changes.

Our store is hosted on Shopline Inc., which provides us with the e-commerce platform that enables us to offer and sell our products and services to you.

2. Online Store Terms

By agreeing to these Terms of Service, you affirm that you are at least the age of majority in your state, province, or country of residence—or, if you are under the age of majority, that you have obtained parental or guardian consent to use this site and its Services.

You agree not to use our products or Services for any unlawful or unauthorized purpose, and you shall not use the Service in any way that violates applicable laws in your jurisdiction (including, without limitation, laws related to copyright or intellectual property).

You must not transmit worms, viruses, malware, or any code of a destructive or malicious nature.

Any breach or violation of these Terms may result in the immediate suspension or termination of your access to the Services.

3. General Conditions

We reserve the right, at our sole discretion, to refuse Service to anyone at any time and for any reason.

You acknowledge that content you submit (excluding credit card or payment information) may be transferred over various networks in an unencrypted form, and may be modified to conform to technical requirements of connecting networks or devices. Rest assured, any credit card or payment data is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or otherwise misuse any portion of the Service—including your access to the Service or any contact point provided on the website—unless you have our express written permission.

The section and paragraph headings used in this agreement are for convenience only and shall not affect the interpretation or construction of any provision herein.

4. Accuracy, Completeness & Timeliness of Information

We do not warrant or guarantee that the information on this site is accurate, complete, or current. The materials and content on this site are provided solely for general informational purposes, and should not be used as the only basis for making decisions without consulting more authoritative, up-to-date sources. Any reliance you place on such content is strictly at your own risk.

This site may include historical information, which by nature is not current and is offered for reference only. We reserve the right to amend, delete, or update site content at any time without obligation to notify you. It is your responsibility to review the site periodically for changes.

5. Modifications to the Service & Prices

Prices for our products may change at any time without prior notice.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue the Service (or any portion or content thereof) without notice.

To the fullest extent permitted by law, we shall not be liable to you or to any third party for any such modification, price change, suspension, or discontinuance of the Service.

6. Products or Services

Certain products or Services may be available exclusively online through our website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We make every effort to display product colors, images, and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual color or appearance of any product.

We reserve the right—but are not obligated—to limit the sale of our products or Services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit quantities of any products or Services offered. All product descriptions and pricing are subject to change at any time, without prior notice, at our sole discretion. We further reserve the right to discontinue any product at any time. Any offer for a product or Service made on this site is void where prohibited by law.

We do not warrant that any products, Services, information, or other materials purchased or obtained through the site will meet your expectations, or that any errors in the Service will be corrected.

7. Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any order placed with us, at our sole discretion. We may also limit or restrict quantities purchased per person, household, or order. These limitations may apply to orders placed under the same customer account, the same payment method, or orders that use identical billing or shipping addresses.

If we modify or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number provided at the time of purchase. We further reserve the right to restrict or prohibit orders that, in our judgment, appear to be placed by resellers, distributors, or dealers.

You agree to provide current, complete, and accurate purchase and account information for all transactions conducted at our store. You also agree to promptly update your information—including your email address, billing details, and payment information—so that we can process your transactions and contact you when necessary.

For additional details, please refer to our Refund Policy.

8. Optional Tools

We may provide you with access to third-party tools, systems, or features over which we have no control or oversight.

You acknowledge and agree that any access to such third-party tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind, and without endorsement by us. We disclaim all liability arising from or related to your use of these optional third-party tools.

Your use of any such tools is entirely at your own risk and discretion. You should review and agree to the terms, conditions, and privacy policies of the relevant third-party provider(s) before using their tools.

In the future, we may introduce new Services, features, or tools. Any such additions will also be governed by these Terms of Service.

9. Third-Party Links

Some content, products, or services available via our Service may include materials provided by third parties.

Our site may include links to websites, APIs, or resources that are not owned or controlled by us. We do not examine, monitor, or endorse the content, practices, or accuracy of any such third-party materials and make no representations or warranties regarding them.

We will not be liable for any harm or damages arising from the purchase, use, or misuse of goods, services, content, or other transactions made through or involving third-party websites, even if we were aware of potential issues. Your dealings with third parties are your own responsibility. Before engaging in any transaction, you should carefully review the policies and practices (including privacy, refund, and shipping policies) of those third parties. Any complaints, disputes, or claims regarding third-party products or services should be directed to the third-party provider.

10. User Comments, Feedback & Other Submissions

If, at our request, you submit specific materials (such as contest entries), or if you voluntarily send creative ideas, suggestions, proposals, plans, or other materials—whether submitted online, by email, by postal mail, or otherwise (collectively, “Comments”)—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such Comments in any medium.

We are under no obligation to:

  1. Maintain any Comments in confidence;

  2. Provide compensation for any Comments; or

  3. Respond to any Comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Comments will not violate any rights of third parties, including copyrights, trademarks, privacy, personality, or other proprietary rights. You further agree that your Comments will not contain libelous, unlawful, abusive, or obscene material, nor any computer virus, malware, or harmful code that could affect the functionality or security of the Service or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or any third party as to the origin of any Comments. You are solely responsible for the accuracy and content of any Comments you submit. We accept no responsibility and assume no liability for any Comments posted by you or any third party.

11. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy, which sets out how we collect, use, and protect your data.

12. Errors, Inaccuracies & Omissions

Occasionally, our website or Service may include typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, discounts, shipping charges, transit times, availability, or other matters. We reserve the right to correct any such errors, inaccuracies, or omissions, and to update or change information—or cancel orders—when any information in the Service or on any related site is found to be inaccurate, even after you have placed an order, without prior notice.

We have no obligation to update, amend, or clarify information in the Service or on any related site, including pricing, except as required by applicable law. You should not assume that any date displayed in the Service or on a related site (e.g. “last updated”) implies that all content has been revised or is current.

13. Prohibited Uses

In addition to the other prohibitions set forth in these Terms of Service, you are strictly prohibited from using the Site, its content, or any Service:

(a) for any unlawful purpose;
(b) to solicit or encourage others to perform or participate in any unlawful acts;
(c) to violate any applicable international, federal, provincial, or local regulations, rules, laws, or ordinances;
(d) to infringe upon or violate our intellectual property rights or those of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false, fraudulent, or misleading information;
(g) to upload, transmit, or distribute any viruses, malware, or other malicious code that may affect the functionality or operation of the Service, any related website, or the Internet;
(h) to collect, harvest, or track the personal information of others without consent;
(i) to engage in spamming, phishing, pharming, pretexting, crawling, scraping, or similar activities;
(j) for any obscene, immoral, or offensive purpose; or
(k) to interfere with, disable, or circumvent the security features of the Service, any related website, or the Internet.

We reserve the right to terminate your access to the Service or any related website if, in our sole discretion, we determine that you have violated any of the prohibited uses or engaged in any unlawful or unethical behavior.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate, complete, or reliable.

You acknowledge and agree that we may, from time to time, suspend, withdraw, or discontinue the Service (or any part thereof) without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service, along with all products and Services delivered to you through it, are provided “as is” and “as available,” unless otherwise expressly stated in writing by us. We make no representations or warranties of any kind, express or implied, including but not limited to implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, or non-infringement.

In no event shall Customized Jewel, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether arising in contract, tort (including negligence), strict liability, or otherwise, resulting from:

  • your use of the Service or any products procured through it;

  • any errors, omissions, or inaccuracies in the content; or

  • any loss or damage arising from your use of the Service or any product, including those posted, transmitted, or made available through the Service, even if advised of the possibility of such damages.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such jurisdictions shall be limited to the maximum extent permitted by applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Customized Jewel and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) brought by third parties arising out of or resulting from:

  1. Your breach or violation of these Terms of Service or any policies incorporated herein;

  2. Your violation of any law, regulation, or the rights of a third party;

  3. Your misuse of the Service or our content; or

  4. Any content, data, or materials that you submit, post, or transmit through the Service.

16. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted by applicable law, and the remainder of these Terms will remain in full force and effect. The invalidity or unenforceability of one provision will not affect the validity or enforceability of any other provision.

17. Termination

The obligations and liabilities accrued by either party prior to the termination date shall survive any termination of this Agreement.

These Terms of Service remain in effect until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing all use of the site.

In our sole discretion and without notice, we may terminate or suspend your access to the Service (or any portion thereof) immediately if we believe you have breached or will breach any term of these Terms. In such event, you will remain responsible for all amounts due up to the date of termination and for any liability arising from your breach. Termination does not relieve you of obligations or liabilities that survive termination, as specified elsewhere in these Terms.

18. Entire Agreement

The failure by us to enforce any right or provision in these Terms of Service shall not be construed as a waiver of that right or provision, nor prevent us from enforcing it in the future.

These Terms of Service, along with any policies or operating rules we publish on this site or in connection with the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications, or proposals (whether written or oral) between you and us, including earlier versions of these Terms.

In the event of any ambiguity in the interpretation of these Terms, such ambiguity shall not be construed against the drafting party.

19. Governing Law

These Terms of Service, and any separate agreements through which we provide you Services, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mississauga, Ontario, Canada.

20. Changes to Terms of Service

You may review the most current version of these Terms of Service at any time on this page of our website.

We reserve the right, at our sole discretion, to update, modify, or replace any portion of these Terms by posting the revised Terms on our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website or the Service after any changes are posted constitutes your acceptance of those changes.

21. Contact Information

Business Name: Customized Jewel
Phone: +1-339-210-5006
Website: customizedjewel.com
Email: info@customizedjewel.com
Address: 7391 Pacific Cir, Mississauga, Ontario L5T 2A4, Canada

Customer Support Hours: Monday–Friday, 9 AM–6 PM (EST)
Response Time: We aim to reply to emails within 24 hours (Monday–Friday)